Privacy policy
Last updated: 2 September 2026
Haus Couture is a trading name of 246 BRANDS LTD, a company registered in England and Wales under company number 17100527, with its registered office at Unit 2 Livsey Street, Rochdale, England, OL16 1ST, United Kingdom.
246 BRANDS LTD is the data controller responsible for personal information processed through the Haus Couture store, except where another organisation acts as an independent controller under applicable data protection law.
This Privacy Policy explains how we collect, use, store and share personal information when you visit Haus Couture, place an order, create or use an account, subscribe to marketing, contact us or otherwise interact with our website and services.
Our online store is powered by Shopify, which provides the ecommerce platform used to operate the store.
Personal Information We Collect
The personal information we collect depends on how you interact with us and may include:
- Identity information, such as your name;
- Contact information, such as your email address, telephone number, billing address and delivery address;
- Order and transaction information, including products ordered, order history, returns, refunds and delivery information;
- Payment-related information required to process transactions, which may be processed directly by Shopify or our payment providers;
- Account information, where customer account features are used;
- Communications, including information you provide when contacting customer support, making a return request or communicating with us;
- Marketing information, including your marketing preferences and interactions with marketing communications;
- Technical information, such as your IP address, browser type, device information, cookie identifiers and network information; and
- Usage information, including information about how you interact with and navigate the website.
How We Collect Personal Information
We may collect personal information:
- directly from you when you place an order, contact us, complete a form, subscribe to marketing or otherwise provide information;
- automatically when you use our website, including through cookies and similar technologies;
- from Shopify and service providers used to operate the store;
- from payment, delivery and fulfilment providers where necessary to process an order or resolve an issue; and
- from other lawful sources where permitted by applicable law.
How We Use Personal Information
We may use personal information to:
- process and fulfil orders;
- process payments and refunds;
- arrange delivery and returns;
- provide customer service;
- communicate with you about your order or account;
- detect, investigate and prevent fraud, abuse or security incidents;
- maintain, secure and improve our website and services;
- understand how customers use our website;
- comply with legal, accounting, tax and regulatory obligations;
- establish, exercise or defend legal claims;
- send marketing communications where permitted; and
- personalise or measure marketing and advertising where permitted by applicable law and your privacy choices.
Lawful Bases for Processing
Where UK data protection law requires us to identify a lawful basis, we may rely on one or more of the following:
- Contract: where processing is necessary to enter into or perform a contract with you, such as processing and delivering an order;
- Legal obligation: where processing is necessary to comply with applicable law, tax, accounting or regulatory requirements;
- Legitimate interests: where processing is necessary for our legitimate business interests and those interests are not overridden by your rights, including fraud prevention, website security, customer service and business improvement; and
- Consent: where we ask for and obtain your consent, including for certain marketing or cookie activities where consent is required.
Where processing relies on consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.
Orders and Payments
When you place an order, we use the information you provide to process payment, confirm your order, arrange fulfilment and delivery, provide customer support and handle returns or refunds.
Payment information may be processed by Shopify and payment service providers rather than being stored directly by Haus Couture.
Marketing Communications
If you subscribe to our marketing communications, we may send you information about new products, releases, promotions and Haus Couture updates.
You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the email.
Unsubscribing from marketing will not prevent us from sending necessary service messages relating to orders, returns, payments or your account.
Cookies and Similar Technologies
Our website may use cookies and similar technologies to operate essential website functions, remember preferences, understand website usage, improve performance, prevent fraud and, where permitted, support advertising and marketing.
Where required by law, non-essential cookies will be used in accordance with your cookie choices or consent.
You can manage available cookie preferences through the privacy or cookie controls provided on the website and through your browser settings.
How We Share Personal Information
We may share personal information where reasonably necessary with:
- Shopify, which provides our ecommerce platform and related services;
- payment providers used to process transactions and refunds;
- delivery and logistics providers used to fulfil and deliver orders;
- technology and hosting providers supporting website functionality, security, analytics and communications;
- professional advisers, such as accountants, legal advisers or insurers where necessary;
- government, regulatory or law-enforcement authorities where disclosure is required or permitted by law; and
- parties involved in a business transaction, such as a restructuring, merger, sale or acquisition, subject to appropriate legal protections.
We do not sell your personal information to third parties in the ordinary meaning of selling personal information for money.
Relationship with Shopify
Our store is hosted on Shopify.
Shopify processes personal information in connection with your use of our store in order to provide and improve its ecommerce services.
Depending on the relevant processing activity, Shopify may process information on our behalf or act as an independent controller under applicable data protection law.
Shopify and services integrated with Shopify may process information in countries other than the country where you live.
International Transfers
Some service providers used to operate our store may process personal information outside the United Kingdom.
Where personal information is transferred internationally and applicable law requires additional safeguards, we or our service providers will use recognised legal transfer mechanisms or other appropriate safeguards.
Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing customer service, maintaining business and financial records, preventing fraud, complying with legal obligations and resolving disputes.
Different categories of personal information may therefore be retained for different periods.
Security
We use reasonable administrative, technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
No system or method of transmission is completely secure, and we cannot guarantee absolute security.
Your Data Protection Rights
Depending on applicable law and the circumstances, you may have rights including:
- the right to request access to personal information we hold about you;
- the right to ask us to correct inaccurate or incomplete information;
- the right to request deletion of personal information in certain circumstances;
- the right to request restriction of processing in certain circumstances;
- the right to object to certain processing;
- the right to receive or transfer certain information in a portable format where applicable;
- the right to withdraw consent where processing relies on consent; and
- rights relating to certain automated decision-making where applicable.
These rights are not absolute and may be subject to legal conditions or exemptions.
To exercise a data protection right, please contact our Privacy Team by email or use our Contact Form.
We may need to verify your identity before completing certain requests.
Children
Our store is not intended specifically for children, and we do not knowingly seek to collect personal information from children who are unable under applicable law to provide their own valid consent.
If you believe a child has provided personal information to us inappropriately, please contact us so that we can review the matter.
Third-Party Links
Our website may contain links to websites or services operated by third parties.
We are not responsible for the privacy practices of independent third parties. We recommend reviewing their privacy information before providing personal information to them.
Complaints
If you have concerns about how we use your personal information, please contact us first so that we can investigate and respond.
You also have the right to make a complaint to the Information Commissioner's Office (ICO), the United Kingdom's data protection supervisory authority, where applicable.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, business practices, technology or legal requirements.
When we make changes, we will publish the revised policy on this page and update the "Last updated" date.
Contact and Data Controller
The data controller responsible for the processing described in this Privacy Policy is:
246 BRANDS LTD
Trading as Haus Couture
Company number: 17100527
Registered in England and Wales
Registered office:
Unit 2 Livsey Street
Rochdale
England
OL16 1ST
United Kingdom
Contact our Privacy Team by Email
You may also contact us through our Contact Form.