Refund policy
Last updated: 2 September 2026
This Refund Policy applies to purchases made from Haus Couture. Haus Couture is a trading name of 246 BRANDS LTD, a company registered in England and Wales under company number 17100527, with its registered office at Unit 2 Livsey Street, Rochdale, England, OL16 1ST, United Kingdom.
30-Day Returns Policy
We offer a 30-day returns policy. This means you have 30 days from the date you receive your order to request a return.
To be eligible for a return under our standard returns policy, your item should be:
- unworn and unused, other than as reasonably necessary to inspect or try on the item;
- in its original condition;
- with its original tags attached where applicable; and
- returned with proof of purchase or sufficient order information for us to identify the purchase.
To request a return, please use our Contact Form or email Customer Support.
Please contact us before sending an item back. Once your return request has been reviewed, we will provide instructions on how and where to return your order.
Returns Address
246 BRANDS LTD
Unit 2 Livsey Street
Rochdale
England
OL16 1ST
United Kingdom
Return Shipping
For returns made under our standard 30-day change-of-mind returns policy, the customer is responsible for the direct cost of returning the goods unless we expressly agree otherwise.
We recommend using a tracked return service and keeping proof of postage until your return has been completed.
If an item is faulty, damaged, misdescribed or you receive the wrong item, please contact us before returning it. Where required by law, we will arrange or reimburse reasonable return costs.
Damaged, Faulty or Incorrect Items
Please inspect your order when it arrives.
If your item is defective, damaged, misdescribed or you receive the wrong item, please contact us as soon as reasonably possible through our Contact Form or email Customer Support.
We will review the issue and, where appropriate, provide a repair, replacement, refund or other remedy in accordance with your statutory rights.
UK Cancellation Rights for Online Orders
If you are a consumer purchasing online in the United Kingdom, you generally have a legal right to cancel an eligible order without giving a reason within 14 days of the day on which you, or a person nominated by you other than the carrier, receives the goods.
If a single order contains multiple goods delivered separately, the cancellation period generally runs from the day on which the final item is received.
To exercise your right to cancel, you must clearly inform us of your decision before the cancellation period expires.
You can notify us through our Contact Form, by emailing Customer Support, or by using the model cancellation form provided below.
After notifying us of your cancellation, you must send the goods back without undue delay and no later than 14 days after the day on which you informed us that you wished to cancel.
Handling Returned Goods
You may inspect and try on garments in the same way that you reasonably could in a physical shop.
You are responsible for taking reasonable care of the goods while they are in your possession.
Where permitted by law, we may make an appropriate deduction from a refund if the value of an item has been reduced because it has been handled beyond what is reasonably necessary to establish its nature, characteristics and fit.
Refunds Following Statutory Cancellation
Where you validly exercise your statutory cancellation rights, we will refund the payments due to you, including the cost of our least expensive standard delivery option where required by law.
If you selected a delivery service that costs more than our least expensive standard delivery option, we are not required to refund the additional delivery cost.
We may withhold the refund until we have received the returned goods or you provide evidence that you have sent the goods back, whichever occurs first, where permitted by law.
Refunds will normally be made using the same payment method used for the original transaction unless another method has been expressly agreed.
We will issue qualifying refunds without undue delay and within the time required by applicable law.
Refunds Under Our 30-Day Returns Policy
For eligible returns made under our additional 30-day returns policy rather than your statutory cancellation rights, we will process the refund after the returned item has been received and inspected.
If the return is approved, the refund will be issued to your original payment method.
Depending on your bank or payment provider, it may take additional time after we issue the refund for the funds to appear in your account.
Exchanges
If you need a different size, colour or product, the quickest method is generally to return the original item in accordance with this policy and place a new order.
If we offer an alternative exchange process for your order, we will provide the relevant instructions when you contact us.
Exceptions and Non-Returnable Goods
Certain goods may be excluded from change-of-mind cancellation or return rights where permitted by law. These can include:
- goods made to your specifications or clearly personalised;
- sealed goods that are not suitable for return for health protection or hygiene reasons once unsealed; and
- other goods for which an applicable legal exception applies.
These exceptions do not remove any rights you may have where goods are faulty, damaged, misdescribed or otherwise do not conform to applicable consumer law.
Sale and Promotional Items
Items purchased during a promotion or using a discount code remain subject to this Refund Policy and applicable statutory consumer rights.
A promotional or reduced price does not remove your statutory rights if an item is faulty, damaged or misdescribed.
Gift Cards
Gift cards are generally non-returnable except where cancellation or refund rights are required by applicable law.
Model Cancellation Form
You may use the following form to notify us that you wish to cancel an eligible online purchase. You are not required to use this form and may instead send us any clear statement communicating your decision to cancel.
To:
246 BRANDS LTD trading as Haus Couture
Unit 2 Livsey Street
Rochdale
England
OL16 1ST
United Kingdom
Contact Customer Support by Email
I hereby give notice that I wish to cancel my contract for the purchase of the following goods:
________________________________________
Order number: ______________________________
Ordered on: ______________________________
Received on: ______________________________
Customer name: ______________________________
Customer address:
________________________________________
________________________________________
Signature, if submitted on paper:
________________________________________
Date: ______________________________
Your Statutory Rights
Nothing in this Refund Policy limits or excludes any statutory rights or remedies available to you under applicable consumer law.
Contact
For questions about returns, cancellations, refunds or exchanges, please use our Contact Form or email Customer Support.
246 BRANDS LTD
Trading as Haus Couture
Company number: 17100527
Registered in England and Wales
Registered office: Unit 2 Livsey Street, Rochdale, England, OL16 1ST, United Kingdom