Terms of service
Last updated: 2 September 2026
1. About Us and These Terms
These Terms of Service govern your use of the Haus Couture website and your purchase of products from us.
Haus Couture is a trading name of:
246 BRANDS LTD
Company number: 17100527
Registered in England and Wales
Registered office:
Unit 2 Livsey Street
Rochdale
England
OL16 1ST
United Kingdom
Contact Customer Support by Email
In these Terms, references to "Haus Couture", "we", "us" and "our" refer to 246 BRANDS LTD trading as Haus Couture.
Our online store is hosted using Shopify, which provides the ecommerce platform that enables us to offer our products and services to you.
By accessing our website or placing an order, you agree to these Terms together with our Privacy Policy, Refund Policy and Shipping Policy.
2. Using Our Website
You may use this website only for lawful purposes.
You must not use the website:
- in violation of any applicable law or regulation;
- to infringe our rights or the rights of any third party;
- to transmit viruses, malicious software or harmful code;
- to interfere with the security, availability or operation of the website;
- to gain unauthorised access to accounts, systems, networks or information;
- to collect information from the website through unlawful or abusive means;
- to impersonate another individual or organisation; or
- for fraudulent, misleading or malicious purposes.
We may restrict or suspend access where reasonably necessary to protect our website, customers, business or third parties.
3. Product Information
We take reasonable care to ensure that product descriptions, specifications, measurements, photographs, prices and other information displayed on the website are accurate.
Colours and product appearance may vary slightly because of lighting, photography, screen technology, display settings and the natural characteristics of materials.
Garment measurements may also be subject to reasonable manufacturing tolerances.
We reserve the right to correct obvious errors or inaccuracies in product descriptions, specifications, pricing or other website content.
4. Product Availability
All products are subject to availability.
Adding a product to your basket does not guarantee that it will remain available until checkout is completed.
In rare circumstances, a product may become unavailable after an order has been placed.
If we cannot supply an item you have paid for, we will contact you and refund the relevant amount.
5. Placing an Order
When you submit an order through our website, you are offering to purchase the products shown in your order.
You are responsible for checking your order before submitting it, including product selection, size, quantity, delivery address and contact information.
After placing your order, you will normally receive an electronic order confirmation.
We reserve the right to decline or cancel an order where reasonably necessary, including where:
- a product is unavailable;
- payment cannot be authorised;
- your order information is materially incorrect;
- there has been an obvious pricing or listing error;
- we reasonably suspect fraud or unauthorised activity;
- purchase limits have been exceeded; or
- we are unable lawfully to fulfil the order.
If we cancel an order after payment has been taken, we will refund the relevant amount.
6. Prices
Product prices are displayed in the currency shown on the website.
Prices include applicable taxes where required unless clearly stated otherwise.
Delivery charges and other applicable costs will be displayed before you submit your order.
Prices may change from time to time. A price change will not normally affect an order that has already been accepted, except where there has been an obvious error and applicable law permits correction.
7. Payment
You must provide current, complete and accurate payment and billing information when placing an order.
Payment must be successfully authorised using one of the payment methods offered at checkout.
Payment services may be supplied by independent payment providers and may be subject to their own terms, security checks and privacy practices.
8. Promotions and Discount Codes
We may offer promotional prices, discount codes or other offers from time to time.
Promotions may be subject to eligibility requirements, minimum purchase amounts, validity periods, product exclusions or other conditions communicated with the offer.
Unless expressly stated otherwise, promotional codes have no cash value.
We reserve the right to withdraw or correct a promotion where there has been an obvious error, misuse, fraud or another legitimate reason, subject to applicable consumer law.
9. Delivery
Our available delivery options, estimated delivery times and shipping charges are described in our Shipping Policy and displayed where applicable at checkout.
Delivery dates and timeframes are estimates unless we expressly agree that a particular delivery date is binding.
We are not responsible for delays caused by events outside our reasonable control, but this does not affect any rights available to you under applicable consumer law.
10. Risk in the Goods
Where we arrange delivery, the goods remain at our risk until they come into the physical possession of you or a person identified by you to receive them.
If you independently arrange for a carrier that was not offered by us to collect the goods, different rules regarding transfer of risk may apply in accordance with applicable law.
11. Returns, Cancellations and Refunds
Your rights and our procedures relating to returns, cancellations, exchanges and refunds are explained in our Refund Policy.
Customers purchasing online may have statutory cancellation and refund rights in addition to our own commercial returns policy.
Nothing in these Terms restricts or removes any mandatory consumer rights available to you under applicable law.
12. Faulty, Damaged or Misdescribed Products
Goods supplied by us must meet the standards required by applicable consumer law.
If you believe a product is faulty, damaged, misdescribed or otherwise does not meet your legal rights, please use our Contact Form or email Customer Support.
Where required, we will provide an appropriate remedy in accordance with applicable consumer law.
13. Intellectual Property
The Haus Couture website and its content, including the Haus Couture name, branding, logos, product names, graphics, photographs, artwork, text, product presentation, website design and other materials, are owned by or licensed to Haus Couture and are protected by applicable intellectual property, copyright and trademark laws.
You may access and use the website for your own lawful personal and non-commercial use.
You must not reproduce, distribute, commercially exploit, modify, republish, download for commercial use or otherwise use protected Haus Couture content without prior written permission, except where permitted by law.
14. User Content and Communications
If you submit reviews, comments, feedback or other material to us, you confirm that you have the right to provide that material and that it does not infringe another person's rights or violate applicable law.
You must not submit content that is unlawful, abusive, defamatory, fraudulent, malicious or otherwise inappropriate.
Where you voluntarily provide feedback or reviews, we may use them for legitimate business purposes to the extent permitted by law and subject to our Privacy Policy.
15. Third-Party Websites and Services
Our website may contain links to or integrations with third-party websites, payment providers, delivery providers, social platforms or other services.
Those third-party services may be governed by their own terms and privacy policies.
We are not responsible for the content or practices of independently operated third-party websites except where responsibility cannot lawfully be excluded.
16. Shopify
Our online store is hosted on Shopify.
Shopify provides the ecommerce technology used to operate the website. Unless expressly stated otherwise, purchases made through the Haus Couture store are transactions between you and Haus Couture.
Shopify may separately process certain information relating to your access to and use of the store. Further information about our use of Shopify and processing of personal information is provided in our Privacy Policy.
17. Privacy and Personal Information
We process personal information in accordance with our Privacy Policy and applicable data protection law.
18. Website Availability
We aim to keep the website available and operating correctly but cannot guarantee uninterrupted or error-free access at all times.
We may suspend, update, change or restrict parts of the website for maintenance, security, technical, legal or operational reasons.
19. Our Responsibility to Consumers
Nothing in these Terms excludes or limits liability where doing so would be unlawful.
In particular, nothing in these Terms excludes or limits liability for:
- death or personal injury caused by negligence where liability cannot legally be excluded;
- fraud or fraudulent misrepresentation;
- breach of rights that cannot legally be excluded under consumer law; or
- any other liability that cannot lawfully be excluded or restricted.
If we fail to comply with these Terms, we are responsible for loss or damage that is a foreseeable result of our breach or our failure to use reasonable care and skill, subject to applicable law.
We are not responsible for losses that were not reasonably foreseeable when the contract was made, except where liability cannot lawfully be excluded.
Our products are primarily supplied for personal consumer use. Nothing in this paragraph limits rights or remedies that cannot lawfully be excluded.
20. Events Outside Our Reasonable Control
We will not be responsible for delay or failure to perform an obligation where this results from circumstances outside our reasonable control.
Where such circumstances materially affect your order, we will take reasonable steps to minimise their effect and contact you where appropriate.
Your statutory rights remain unaffected.
21. Changes to These Terms
We may update these Terms from time to time to reflect changes to our business, website, legal obligations, services or operational requirements.
The version applicable to your purchase will normally be the version in effect when the relevant order was placed.
The current version will be published on this page together with the date it was last updated.
22. Severability
If any part of these Terms is found to be unlawful, invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
23. No Waiver
If we do not immediately exercise a right available under these Terms, this does not mean that we have waived that right.
24. Governing Law
These Terms are governed by the laws of England and Wales.
If you are a consumer, nothing in these Terms deprives you of mandatory protections available under the law applicable to you.
Any dispute may be brought before the courts having jurisdiction under applicable consumer law.
25. Contact Information
For questions about these Terms, your order or our products, please use our Contact Form or email Customer Support.
246 BRANDS LTD
Trading as Haus Couture
Company number: 17100527
Registered in England and Wales
Registered office:
Unit 2 Livsey Street
Rochdale
England
OL16 1ST
United Kingdom