Shipping policy

Last updated: 2 September 2026

This Shipping Policy applies to orders placed through Haus Couture.

Order Processing

Orders are normally processed within 1 to 2 business days.

Orders placed on weekends or public holidays will normally begin processing on the next business day.

Once your order has been dispatched, you will receive a shipping confirmation where available, including tracking information where the selected delivery service provides it.

UK Delivery

Standard Delivery: £3.99

Estimated delivery: 3 to 5 business days following dispatch.

Free standard UK delivery is available on orders over £50.

Applicable delivery options and charges will be shown at checkout before you complete your purchase.

International Delivery

Standard International Delivery: £9.99

Estimated delivery: 7 to 14 business days following dispatch.

International delivery availability may depend on the destination and the options made available at checkout.

Customs, Duties and Import Taxes

International orders may be subject to customs duties, import taxes, clearance fees or other charges imposed by the destination country.

Unless expressly stated otherwise at checkout, these charges are not included in the product or shipping price and are the responsibility of the recipient.

Customs procedures may also cause delays that are outside our reasonable control.

Delivery Estimates

Delivery times are estimates unless we expressly agree otherwise.

Delays may occur because of carrier operations, customs processing, severe weather, public holidays or other circumstances outside our reasonable control.

If a significant delivery issue occurs, please contact us and we will assist where reasonably possible.

Delivery Address

Please check that your delivery address is complete and accurate before submitting your order.

If you notice an error after ordering, please contact Customer Support by email as soon as possible.

We cannot guarantee that an address can be changed after an order has entered fulfilment or been dispatched.

Risk During Delivery

Where we arrange delivery, goods remain at our risk until they come into the physical possession of you or a person identified by you to receive them, subject to applicable law.

Lost Packages

If your order appears to have been lost in transit, please use our Contact Form or email Customer Support.

We may need to investigate the delivery with the relevant carrier before determining the appropriate resolution.

Damaged Packages

If your order arrives damaged, please contact us as soon as reasonably possible and provide your order details together with photographs or other relevant information where available.

We will assess the issue and provide an appropriate resolution in accordance with our Refund Policy and your statutory rights.

Returns

For information about returns, cancellation rights, exchanges and refunds, please read our Refund Policy.

Contact

For shipping or delivery enquiries, please use our Contact Form or email Customer Support.

246 BRANDS LTD
Trading as Haus Couture
Company number: 17100527
Registered in England and Wales
Registered office: Unit 2 Livsey Street, Rochdale, England, OL16 1ST, United Kingdom